I was anxiously awaiting some material for an order of sewing. Later than expected, it finally arrived.
And this has happened more than just once and not just through this carrier. It has happened through other carriers as well.
When shipping a package, there are a few suggestions I would like to make that might help your merchandise from being completely destroyed.
There are many carriers for mail and packages now available. Not all carriers are without accidents. So don’t hold the carrier of this package in contempt for what happened to the package that appears in these images. It could happen to anyone including yourself as you trip on the way to the post.
The suggestions I have will help even you save some future merchandise.
1. Packaging of merchandise.
For soft merchandise, Those items that will survive dropping, include a protective wrap around your item, such as a plastic wrap (preferably air tight) or paper wrap if the item will not self destruct when invaded by water. Think about possible rust, water spots, spoilage, dissolving, or any other harmful damage that would make the merchandise a second or would not pass inspection for resale.
After a protective layer then consider a second layer just to ensure safe delivery.
If the merchandise could be damaged by dropping, hard merchandise, then consider a layer of peanuts or bubble wrap that would give a layer of safe movement through a rough ride.
If extremely fragile merchandise is being considered for delivery, then stop and think again. You may want to deliver it personally. Talk to the carriers and see what they would suggest for packaging. I personally know that some of them will package it for you, usually for an extra amount, but it might be worth it to have someone that is knowledgeable to complete the packaging process.
Cover the product with insurance through delivery for the amount you expect to get out of selling the item. Remember you will probably have to make another one to replace the broken product.
3. Include Shipping costs in your original selling price or as an add on for the buyer. Some one has to pay for it, it might as well not be you.
4. Signature confirmation Is a reasonable request. It insures that your package arrived to it’s destination. If you are really concerned, request a specific signature.
5. Follow up on the delivery. Make a call to see that all arrived to the merchant’s expectations. This is also a time to possibly further your sales and recommendations, both for other buyers and future sales.
6. Follow up with damaged product, file for insurance if needed, see if you can make amends for broken product by extending the time limit on delivery for a new product. This is the time to show that you stand behind your product.
If you are serious about a business, now is the time to step up. Make it good, Make it right.
“The customer is always right” is an old slogan almost out of style, Bring it back into style. Increase your reputation and make your business stronger.
Until next time, Wishing you the best…